Alice Richards was a character in the first episode of series 2: Communication Problems. She was notable for having poor hearing.
Mrs Richards was unsatisfied with her stay at the hotel and complained to Basil Fawlty, who was very unsympathetic. Later she claimed that some money had been stolen from her room, when in fact she had left it behind accidentally at a shop. This ended up with Basil losing the money he had won on a horse and smashing a vase belonging to her. She is last seen demanding compensation from the Fawltys as Sybil Fawlty counts out the cost of the smashed vase from Basil's winnings.